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Our Rights
Web Prime has the right to deny business to a customer,
if this customer is:
- being rude to a member of our staff,
- attempting to reopen an account after the user's
account has been previously canceled due to a policy
violation,
- constantly creating problems on a server,
- constantly having billing problems (credit card
denied way too often, checks bouncing, etc),
- demanding or expecting in a rude fashion more than
what our service provides or what we can do ("I
want you to install X software for me. Do it now or
else", "I want more e-mail accounts for
free. I'm the customer and you have to satisfy me.
So give me the extra e-mail accounts", etc etc).
Always be polite. If you are not, we have the right
to no longer provide you with web hosting service. If
we decide to stop providing you service due to any of
these reasons, we'll give you service until the end
of your billing cycle so that you have time to move
to a new web host. If we consider the event to be too
severe, the account will be terminated immediately.
Note: such a decision would be *FINAL*.
Procedures
Web Prime will proceed as necessary against any web
sites violating any of Web Prime's policies, in any
of the following ways:
- Web Prime will give you a warning (by e-mail or
phone) if we consider that your policy violation is
not of a serious matter.
- If you are found to be distributing or storing "warez"
software (for example, a copy of Adobe Photoshop or
MSOffice), then the files will be deleted and we'll
send you a warning, or, your account will be terminated.
We'll also charge you a "cleanup" fee of
$30.
- Any obscene material of the type pornographic, racist
or hate related, will be deleted immediately and you
will be charged a "cleanup" fee of $30 with
NO advanced notice. Any other obscene material not
of those types will mean an immediate warning.
- You will be given an immediate warning if a copyright
holder of some file you are distributing contacts
us for removal and submits evidence. If the file is
of the kind mentioned above in this section, it will
be deleted and information about you will be given
to the copyright holder if he/she/they request it.
If it is not of the type mentioned above, contact
information about the customer will be given to the
copyright holder so that a beneficiary agreement can
be reached between both customer and copyright holder.
The account may also be terminated depending on the
severity and/or complexity of us deleting the files.
- Warnings must be replied within 24 hours. If not,
clean up or termination of account might follow.
- Any account that is terminated due to violations
to our policies will not be refunded the current month
of service. Months that have been paid in advanced
will be refunded. If you applied for our 99 cent offer
domain, what we paid for the domain will be charged
to the user ($28 as of August 2000).
Web Prime reserves the right to modify these policies
at any time. All clients will be notified of such changes
before they take effect.
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