Policies for cancellation of an account

The following policies will apply if you desire to cancel your account:

• If you have signed up for a new account you have six days to receive a refund for the cancellation of your hosting account. There will be no refunds after the first six days.
• Any request for cancellation of the existing accounts must be sent to our sales department no later than 7 days before your account is due.
• If you send in a cancellation request after your account became due and was paid, the latest payment will not be canceled.
• All cancellation requests must be done through the sales department.
• An appropriate method of identifying the user requesting the cancellation is indeed the owner of the account is required. We will ask you for such information. If no information is provided to authenticate the user is indeed the account's owner, the account won't be canceled. In other words, an e-mail saying "please cancel my account" is not enough, as there is no way to know if the person requesting such cancellation is actually authorized to do so.

Refunds to credit cards

Refunds made to credit cards take some time to be reflected on your card's statement. In fact, we've seen some banks take up to 6 months to actually post a refund due to their lack of automated systems and lack of human resources.

There is nothing Web Prime can do to accelerate this. The process of posting a refund goes straight to the card processor network via an automated system. There is no human error in between. After that, it's up to your bank and how they handle refunds.

Web Prime reserves the right to modify these policies at any time. All clients will be notified of such changes before they take effect.