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At Web Prime, we try to be perfect. But we know something
can go wrong at one time or another. If you feel you
have a problem with your account or any of its features,
or you notice something out of the ordinary, use our
Help, FAQ and Support bellow to solve your problem.
If you couldn't solve the problem drop us an e-mail
immediately. We guarantee that we will take care of
your e-mail.
Note: always check your e-mail account before
e-mailing about a problem. If a problem occurs, we might
have e-mailed you about it already. Also, please, check
our FAQs above before contacting tech support. 83% of
all problems our users can have are already mentioned
above, along with explanations on how to fix them.
Things to do when e-mailing our technical support
staff:
- Include your username and domain name on every e-mail
- Explain *in great detail* the problem you are having.
Don't just say something like "my e-mail is not
working", because that won't help us help you.
- Tell us how to reproduce the problem if possible,
so that we can try to repeat the problem you are having.
Attention: If you just opened an account with Web Prime,
do not send e-mails from the domain you just registered
or want to transfer. That is, if you open an account
for "yourdomain.com", do not send an e-mail
from "me@yourdomain.com", or else you might
not receive our reply. Once your domain is fully transferred/registered,
then you can send e-mails from your domain. Also, if
you don't get our reply within a few hours, send the
e-mail again from a different address, in case there
is something wrong with your e-mail services.
E-mail us in case that:
- You are having a problem with any of the services,
features and/or software provided with your hosting
account.
- If you feel the service is down, don't worry. We
notice those sort of things immediately and solve
it as soon as possible. But notify us just in case.
- For suggestions or feedback, visit our Contact
page for more e-mail addresses.
If you are requesting custom configurations, new features,
installation of software, etc, please have in mind that
such requests have lower priority and are not part of
regular tech support, and that there will be an additional
charge for them ($35 per hour).
Make sure you check our FAQ topics and tutorials before
e-mailing It is very possible that the problem you are
having is already described in the following pages.
Attention
If you are having problems with your account, read
our Common Mistakes
FAQ page. Most of the questions we get at tech support
are described there, as well as the answers.
Note: always check your e-mail account before
e-mailing about a problem. If a problem occurs, we might
have e-mailed you about it already. Also, please, check
our FAQs above before contacting tech support. 83% of
all problems our users can have are already mentioned
above, along with explanations on how to fix them.
Things to do when e-mailing our technical support
staff:
- Include your username and domain name on every e-mail
- Explain *in great detail* the problem you are having.
Don't just say something like "my e-mail is not
working", because that won't help us help you.
- Tell us how to reproduce the problem if possible,
so that we can try to repeat the problem you are having.
Attention: If you just opened an account with Web Prime,
do not send e-mails from the domain you just registered
or want to transfer. That is, if you open an account
for "yourdomain.com", do not send an e-mail
from "me@yourdomain.com", or else you might
not receive our reply. Once your domain is fully transferred/registered,
then you can send e-mails from your domain. Also, if
you don't get our reply within a few hours, send the
e-mail again from a different address, in case there
is something wrong with your e-mail services.
E-mail us in case that:
- You are having a problem with any of the services, features and/or
software provided with your hosting account.
- If you feel the service is down, don't worry. We notice those sort of
things immediately and solve it as soon as possible. But notify us just in
case.
- For suggestions or feedback, visit our Contact
page for more e-mail addresses.
If you are requesting custom configurations, new features, installation of
software, etc, please have in mind that such requests have lower priority and
are not part of regular tech support, and that there will be an additional
charge for them ($35 per hour).
Make sure you check our FAQ topics and tutorials before e-mailing. It is very
possible that the problem you are having is already
described in the following pages.
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