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FAQ - Frequently
Asked Questions
Do we place any kind of advertisements on your web site?
No, your web site is ad-free!
How well is your quality and support?
We know price isn't everything, and that is why we
provide outstanding quality and support.
Do you host adult related sites?
No, because we do not want to deal with problems adult
sites bring.
Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes.
The World Wide Web has become the most efficient and
cost-effective means of making information available
to the users of the Internet community and we encourage
our customers to utilize such an enormous medium.
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What is a Virtual Domain Hosting?
Virtual Domain Hosting means having your own domain
name (http://www.yourname.com) without having to install
expensive server hardware and software. With Virtual
Domain Hosting, you utilize our server's storage space,
however you are still professionally represented via
your own personal Internet web address domain name (www.yourname.com)
and by your own personal e-mail address domain name
(you@yourname.com).
You can check to make sure that your desired domain
name is available, click
here.
Can I access my domain address with
or without the "www"?
Yes, you will be able to access the domain address
with or without the "www" in front of the
domain name. Example: [http://www.yourname.com]
or [http://yourname.com] is acceptable, whichever you prefer.
Do you offer dial-up Internet access?
No, you will need local Internet access in order to
maintain your web site and retrieve e-mail addressed
to your site.
Do you handle the domain registration process?
Yes. New Domain Name Registrations will be charged a $14.95 / 1Year Registration fee from Web Prime.
What is the DNS information for Special Offer Plan?
The following below are the DNS information. You can
use this when modifying an existing domain name.
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Primary Name Server:
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NS5.PRIMEMASTER.NET
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12.146.196.101
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Secondary Name Server:
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NS6.PRIMEMASTER.NET
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12.146.196.102
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Why do I see "Index of /myusername"
when I type in my domain name?
The reason you see "Index of /yourusername"
is because you do not have your homepage named "index.html"
or "index.htm". You must name your homepage
"index.html" to see your website up. Some
servers use "default.htm" or "home.htm",
but that will not work on our server.
When I register a domain name who
will have ownership of it?
When you register a domain name with Web Prime you
will have full ownership of your domain name. This means
that you can move your domain name somewhere else or
modify it however you want. You have full control over that.
Can I transfer an existing domain name to your servers?
Yes, just be sure to specify that you are requesting
a transfer and NOT a new domain on your order. You should
keep the service with your current provider while waiting
for your registrar to complete the transfer process.
How long does it take before my domain name is active?
Once your domain name has been registered (or transferred,
if applicable), it usually takes about 48-72 hours before
it is active. All Internet providers must update their
records (DNS tables) to reflect the new site's location.
How do I transfer files to my web site?
Files must be transferred to the web server via File
Transport Protocol (FTP) or your account's web-based
Control Panel. If you need FTP, mail, or other Internet
software, visit ZDNet
Software Library. ZDNet Software Library is
a source for the latest Internet applications with ratings
and reviews to help you decide which application is
best suited for your needs. We also provide a web-based
Control Panel to make it even easier for you to upload your files.
I uploaded my new webpage, but I still see the old one, what is wrong?
If you have just uploaded a new website, or a new file
to one of your folders, and then you go to your website
through your website, you may still see your old webpage,
as your browser will be pulling information from your
Temporary Internet Folder / Cache. To resolve this problem,
empty your Temporary Internet Folder and go to your
webpage and click the "refresh" button on
your browser. This is applicable to Internet Explorer
(IE) only. Users on Netscape should press the "shift"
key and while holding it down click on the reload button
on the browser..
Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours a day. As
such, you can create and maintain your web pages on
your own computer and upload files to your web site
at your leisure.
How long does it take to set up a new account?
New accounts are setup in less than 48 hours (usually
less than 24 hours) from the time we receive your order.
Once an account is set up an activation notice will
be sent to you via e-mail including your username, password.
You can begin uploading files to your new web site immediately.
How is billing handled?
You have your choice of monthly or yearly billing depending
on your choose. Your credit card is automatically
debited every month/year. You may also pay by money
order or certified check.
Is online ordering secure?
Yes. We use 128-BIT SSL secure server technology to
transmit your credit card information over the Internet.
No one can intercept that information.
Any other ways to place an order besides
the onlinesystem or by check?
If you need to pay through any other method, contact
us and we'll arrange it.
Do you take international orders?
Yes, we do. You can pay with a credit card, money order
or certified check. No international personal checks.
If you pay with a credit card, your credit card company
will automatically convert what we charge in U.S. currency
to your local currency. If you pay by money order, you
must pay three months in advanced the first time you
open your webhosting account. One month before the 3
month period, you must again pay for the next three
months. This is because an international money order/certified
check can take up to a month to clear the bank. All
money orders/travelers checks must be made in US currency.
Are 3rd level domains (subdomains)
available (anyname.mydomain.com)?
Yes, you can have a 3rd level domains (subdomains)
installed. There is a one time installation fee of $10.
You can have 2 setup for a one-time fee of $15 if you
request both simultaneously.
Can you host domain names other
than .com Net and .org?
Yes, we can host any domain name. However we only offer
domain name registration and transfer on .com Net and
.org domain names. You will be responsible for registering
and or transferring the domain name yourself. For a
complete list of domain name registries around the world
click here.
Once your account is setup, we will provide you with
the proper name server settings to use when registering
your domain name.
Can I have additional domain names point to my current domain?
Yes, for a one time $25.00 setup fee (no monthly fee)
we can point a second domain name to your main web page.
This is a great way to expand the marketing of your site.
How many FTP Accounts for your hosting plans?
Just your ftp account for your Website. You can set
up more off of your main account for a one time setup
fee.
Do you support Active Server Pages ASP)?
Yes, we support most ASP through Chili!Soft ASP software.
E-mail support@webprime.ca
for details.
I'm on a Mac can I use a Mac FTP program?
Yes, we support Mac FTP programs. All information on
how to set up your FTP program to upload files to our
servers is available in the control panel once you have
an account with us.
How do I get a domain name?
With just $14.95 you can register a domain name through
us. Click here for details.
Terms, Agreement and Acceptable Use Policy
Our Terms and Policies can be found at the following
links:
Why can't I publish with FrontPage?
Make sure your account meets the following guidelines:
- Your domain's DNS is pointing towards our server.
- You are publishing to http://www.yourdomain.com
- You have requested that your FrontPage extensions
be installed.
- You are using the username "root", rather
than your FTP username. Please note, you will continue
to use your FTP password.
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